Cancun Bay All Inclusive Hotel * Family Beachfront Suites

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Key details

About Resort

Blvd. Kukulcan Km. 3.5., Zona Hotelera, Cancun

Near beautiful beaches

Very good

7.9

7.5

/10

3.9

Loved by Cancun Bay All Inclusive Hotel guests

Clean rooms

Convenient location

Great beach area

Helpful staff

Spacious beds

"Loved the hammocks in the water and little jetty."

Sandra from Australia

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"The beach, while small, was one of the nicest and cleanest on this part of Cancún."

katie

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"Very convenient location, close to downtown Cancun."

Stuart

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3-star all-inclusive beachfront hotel in Cancun

Location

Cancun Bay All Inclusive Hotel occupies a prime position at the entrance to the Cancun Hotel Zone, directly facing the Bay of Isla Mujeres. This location provides easy access to white sandy beaches ideal for relaxation and water sports. Guests can enjoy sunset walks along the shore while being centrally located to explore the region's attractions.

Rooms

The hotel offers 133 rooms, including Standard, Ocean View Superior, Junior Suites, and Master Suites. The Family Master Suite accommodates up to 8 adults in three separate bedrooms, each with an en-suite bathroom. All room types are equipped with air conditioning, cable TV, and a safe for valuables.

Dining

Dining options include El Faisán, a buffet-style restaurant offering a variety of international cuisines, and La Vista Sushi Zen, specializing in Asian flavors. Guests can also enjoy Italian dishes at La Trattoria, featuring pizzas and paninis. The hotel includes four restaurants and two bars to cater to every culinary preference.

Wellness

The hotel provides therapeutic massages in a dedicated spa area, available both in private cabins and beachfront locations. Guests can unwind in the outdoor pool and relax on the deck with hammocks overlooking the sea. Daily wellness activities and entertainment options enhance the overall experience for guests seeking rejuvenation.

Family-Friendly Amenities

Children stay free at Cancun Bay Hotel, making it a family-centric destination. The spacious Family Junior Suites provide comfortable accommodations for families or groups. Additionally, the hotel offers activities tailored for younger guests, ensuring engaging experiences during their stay.

Highlights

Location: prime position at the entrance to the Cancun Hotel Zone

Rooms: 133 rooms including Family Master Suite

Dining: four restaurants and two bars

Wellness: therapeutic massages available in private cabins or beachfront

Family-Friendly: children stay free with Family Junior Suites

“Cancun Bay All Inclusive Hotel sits in a sweet spot, slightly removed from the main nightlife, which is a plus for a quieter stay. From what I gathered, families find this place suits them, particularly with those spacious junior suites. I think the range of restaurants is a real draw, too, with both themed buffets and specialty spots.”

Olivia StoneManaging Editor at Familyresort

Location: Great

8.4/10Review score

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How it felt to stay here

Perfect for Finding Friends

“That also had one more result - all the guests enjoyed themselves and we all felt like one big family!”

Nemanja from United StatesJuly 2023

Shine on Socials

“The view from both sides of the hotel is nice you had plenty of hot water and great water pressure in the shower”

Tammy from United StatesDecember 2024

Away at Home

“Special mentioned to Alejandro who was the friendliest bar man Ive ever encountered.”

karl wJanuary 2025

Choose Your Family Room Type

Choose from a range of family rooms including doubles, suites, and special family packages with meals and free cancellations

Superior Ocean View
2 persons
31 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Standard Double Room
2 persons
31 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Junior Suite
2 persons
56 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details

Show all rooms

Room Availability & Price Calendar

Find availability and check prices for your dates now!

August 2026 - August 2027

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Mon

Tue

Wed

Thu

Fri

Sat

August 2026

September 2026

October 2026

November 2026

December 2026

January 2027

February 2027

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April 2027

May 2027

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July 2027

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Check-in/ Check-out

Facilities

Our resorts offer tailored amenities to ensure your family’s comfort and unforgettable experiences

Facilities: Great

8.0/10Review score

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Private beach
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Billiard tables
Table tennis
Yoga class
Aerobics

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Board games
Children's play area

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

Cancun Bay All Inclusive Hotel offers a delightful array of dining venues that celebrate both local flavors and international cuisine. Guests can indulge in vibrant meals with family-friendly settings, making every dining experience a joyous occasion.

Faisan
Italian and Mexican
Ambiance
Family-friendly with a warm and inviting atmosphere
Key Offerings
Highlights include vegetarian, vegan, gluten-free, and dairy-free options, perfect for accommodating diverse dietary needs. Enjoy leisurely breakfast, brunch, lunch, and dinner.
Reservation
No
Open for breakfast, brunch, lunch, and dinner
La piña Continental Breakfast
Continental breakfast offerings
Ambiance
Casual and relaxed, perfect for a quick morning meal
Key Offerings
Start your day with a selection of continental breakfast items served in a cozy setting.
Reservation
No
Open daily from 07:00 - 17:00
La Vista Sushi Zen
Japanese and sushi
Ambiance
Family-friendly, combining traditional and modern design elements
Key Offerings
Savor a variety of sushi and Japanese dishes in a comfortable setting. Dinner is served with a focus on fresh ingredients and artistry.
Reservation
No
Open for dinner
BBQ
Tex-Mex and Grill/BBQ
Ambiance
Family-friendly with a blend of traditional and modern decor
Key Offerings
Enjoy hearty Tex-Mex grilled favorites in a relaxed, welcoming environment.
Reservation
No
Open for dinner
Tratoria
Italian
Ambiance
Family-friendly, traditional, and modern setting
Key Offerings
Experience authentic Italian cuisine during dinner, celebrating classic flavors in a comfortable setting.
Reservation
No
Open for dinner

Cancun Bay All Inclusive Hotel Location

Blvd. Kukulcan Km. 3.5., Zona Hotelera, Cancun

Explore Cancun

Scenic Tower Cancun

12-minute walk

Panoramic views of Cancun from 110 meters high. A stunning 360-degree observation deck perfect for breathtaking photos.

Float Fun Cancun

20-minute walk

A water attraction with inflatable slides and obstacles. Ideal for families seeking fun and active water play.

Museum of Popular Mexican Art

10-minute walk

Cultural exhibits showcasing traditional Mexican art. Engaging displays that provide a deeper understanding of local heritage.

Puerto Cancun Marina Town Center

25-minute walk

A shopping and dining destination by the marina. Offers a mix of local and international brands, along with waterfront restaurants.

Water Sports at Playa Langosta

25-minute walk

Thrilling water sports including jet skiing and paddleboarding. Rentals available at the beach, perfect for adventure seekers.

Relaxation at The Ocean Spa Beach

7-minute walk

Serene beach setting ideal for sunbathing and relaxation. Enjoy spa treatments with views of the Caribbean.

Las Hijas De La Tostada

4-minute walk

Casual eatery specializing in delicious tostadas. Fresh seafood dishes in a vibrant atmosphere, perfect for lunch or dinner.

Galeon Capitan Hook

14-minute walk

Dinner show restaurant featuring a pirate-themed spectacle. Enjoy a fun evening with steak and seafood in an exciting setting.

Captain Hook

10-minute walk

Live entertainment with a pirate show at sea. Great for families and couples seeking a unique night out.

Torre Escenica Cancun

10-minute walk

A revolving scenic tower offering stunning views of Cancun at night. Perfect for couples looking for a romantic experience.

Getting around

City Centre
Cancun 9 min · 3.5 mi
Airports
Isla Mujeres (ISJ) 30 min · 12.4 mi
Cancun (CUN) 32 min · 12.9 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in public areas for free.

Breakfast

At the hotel Cancun Bay All Inclusive guests are invited to a full breakfast served for free.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Number of rooms:

Former name

Q BAY Suites

Resort Reviews & Family Ratings

Guest Reviews on Their Family Resort Experience

Review score

Based on 2471 verified reviews

8.3 /10

Great

81 %

Recommend

Breakfast

7.2/10

Cleanliness

8.4/10

Comfort

8.4/10

Facilities

8.0/10

Free WiFi

7.7/10

Location

8.4/10

Paid Wi-Fi

7.4/10

Staff

8.5/10

Value for money

8.1/10

Pros

Friendly staff

Good location

Delicious food

Cons

Old hotel

Small portions

based on 2454 reviews

4.5/5

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Questions of the users

About Cancun Bay All Inclusive Hotel

Does the all-inclusive package at Cancun Bay include all types of alcoholic beverages?

12 November 2024

Yes, the all-inclusive packages cover a wide selection of alcoholic drinks, including cocktails, house wine, soft drinks, and bottled water.

How many meals can I enjoy each day during my stay? Is there a gym available for workouts?

25 December 2024

Guests can enjoy multiple meals throughout the day at the consumer centers, and there is also a fully equipped gym available.

Is there a swim-up bar for guests to enjoy while relaxing in the water?

17 January 2025

Yes, there is a jacuzzi bar facing the ocean that guests will surely love.

What is the ideal time to plan a holiday at Cancun Bay for enjoying the beach?

8 February 2025

Since Cancun has fabulous weather year-round, guests can visit at any time for a perfect beach holiday.

I read that this resort is all-inclusive; does that cover all meals, drinks, and additional services?

15 March 2025

The all-inclusive plan includes all meals, drinks (both alcoholic and non-alcoholic), and room service for a fee of 5 USD, which covers taxes and services.

Is there a private beach that guests can access easily from the resort?

6 April 2025

Yes, there is a small private beach located right next to the property for guests to enjoy.

Does Cancun Bay offer shuttle services from the airport, and are meals included without any extra charges?

20 May 2025

The resort does not offer free airport shuttle services, but a transfer can be arranged for an additional fee. All meals and drinks are included in the all-inclusive package.

Could you explain what 'full board included' means in comparison to 'all-inclusive'?

28 June 2025

Both terms generally refer to the same meal plan; however, full board typically includes meals without the additional beverages covered in the all-inclusive plan.

What kind of dining options are available at the resort? Can guests smoke on the balcony?

11 July 2025

Guests can enjoy buffet-style meals as well as a la carte options at different restaurants. Smoking is not permitted in rooms, but it's allowed on balconies if doors are closed.

What amenities can guests expect at the spa, and what are the pricing details?

22 August 2025

The spa offers relaxing massages starting from 35 USD for a 40-minute session, providing a perfect way to unwind.